Terms of Use
Acceptance of terms of use
This page (together with Our privacy policy) tells you the information about Us, RewardsHub.co.uk (“We”, “Us”, “Our”), and sets out the legal terms and conditions (“Terms”) that govern the relationship between Us and any person that signs up with Us as a member through RewardsHub.co.uk or over the phone). Particularly, these Terms will apply to the membership contract between Us and those that accept an offer to enroll as a RewardsHub.co.uk programme member by signing up for a membership in the programme and whose name appears on Our welcome email and letter. Please read these Terms carefully and make sure that you understand them before signing-up. Please note that before signing-up, you will be asked to agree to these Terms. You should therefore print a copy of these Terms or save them to your computer for future reference. By accepting an offer to enroll with Us, and by accessing and using the RewardsHub.co.uk membership website you agree to be bound by these terms and conditions of membership. Please note that We amend these Terms from time to time as referred to below. On signing-up, please check these Terms to ensure you understand the terms which will apply at that time. Your continued membership in the Programme constitutes your acceptance of any amended terms. In these Terms you will also see RewardsHub.co.uk referred to as the “Programme”.
Information about Us.
We are ACAI MARKETING LTD and are the offeror and administrator of RewardsHub.co.uk and its programme website and trade under that name. ACAI MARKETING LTD is a company registered in Northern Ireland under registration no. NI611359 with its registered office at 1 Balloo Court, Bangor, Co Down, Northern Ireland, BT19 7AT, UK. To contact Us, please email: support@RewardsHub.co.uk or telephone Member Services at: 0808 281 4760.
How Our membership contract is formed between you and Us.
During the sign-up process, you will be asked to provide and confirm some required details, including providing your billing information. Once you have provided and confirmed your details including your billing information you will receive an email or welcome letter from Us acknowledging that you have signed up and your membership has begun (“Welcome Email/Welcome Letter”). You will receive directions to the RewardsHub.co.uk website with accompanying instructions on how to access and use the member-only website. Your membership will automatically continue (unless you cancel as explained below) and We will begin charging your membership fee. The membership contract between you and Us will only be formed when you accept our terms. If We are unable to accept your application for membership for any reason, We will inform you of this and We will not process your application. In the unlikely event that you have already paid for your subscription, We will refund you the full amount as soon as possible. However, If We are unable to process a membership because a billable card has not been provided, We may, in Our discretion, decide not to contact you and simply decline to accept you for membership.
Membership benefits.
Your Membership entitles you to certain discounts and/or other benefits (“Membership benefits”) on certain products and services offered by participating sellers or other providers of benefits (“Sellers”) explained at the Programme site. You can view the Programme website at [RewardsHub.co.uk] and you will also be sent through a link for the website with the Welcome Email.
Variation of membership benefits.
Please note that, due to the very nature of the services, We reserve the right to change, remove, vary and substitute the Membership Benefits and the Sellers from time to time and, indeed, some Membership benefits may automatically expire. We may need to do this to take account of a number of things, including new goods, products and services made available by sellers, goods and services no longer being available or readily available, changes in market conditions, or terms offered by sellers generally, as well as dealing with changes brought about by legislative requirements. If We make any such changes, they will be reflected at the Programme website. If you do not want to continue your membership at any time, then you have the cancellation rights set out in the clause below.
Duration and canceling your membership.
Upon enrolment you agree to become a monthly paying member in return for access to the applicable consumer benefits. You may cancel your membership at any time by calling our member support department at 0808 281 4760, emailing us at support@rewardshub.co.uk or completing the cancellation request form on our website. Please review your membership materials sent to you for more information. Should you wish to continue your membership the applicable full month membership fee offered on enrolment will be billed to your account, and every month thereafter unless you express your wish to cancel the membership benefits by either calling our customer service line, emailing our customer service email address or completing the cancellation request form on our website. All charges will be in GBP.
Renewal of membership.
As a monthly subscriber, unless you notify us that you wish to terminate your membership by following the instructions above, your membership will be renewed automatically and on the same date of each calendar month thereafter. Please note that we are not obliged to send you a reminder before the date on which your membership will be automatically renewed. However, we will send you a reminder if your renewal fee will be increasing. Where we do send you a renewal reminder, we will state what the new renewal fee will be, if any, or whether it will remain unchanged. Unless you terminate your membership by following the instructions above, you will be charged the renewal fee stated in the reminder and this will appear on your statement for the charging or debiting source you have provided. We also reserve the right to decline to renew any membership.
Payment of membership fee.
The payment of your membership fee will be made automatically by a direct charge or debit to the charging or debiting source provided by you when you agreed to take part in the membership and is based on the payment terms to which you agreed. As a condition to accepting an enrolment, ACAI MARKETING LTD must be provided with valid, up-to-date and complete credit or debit card details or approved purchase order information acceptable to ACAI MARKETING LTD and any other relevant valid, up-to-date and complete contact and billing details. In connection with your credit or debit card details provided, you will be authorising Us as ACAI MARKETING LTD to bill such credit or debit card for the fee payable for your membership in accordance with your membership contract with Us. If We are unable to charge your specified charging or debiting source then We may ask you to nominate an alternative charging or debiting method. If you fail to pay your membership fee, either through the charging source or any alternative means, then We will have the right to terminate immediately your membership in RewardsHub.co.uk without notice to you. Once your membership fee is paid, you will be entitled to all membership benefits for the remaining period for which you have subscribed and paid your membership fee.
Changes in membership fees.
Whilst the membership fees notified to you in the Welcome email/letter shall remain the same during your membership, We reserve the right after this period to increase or decrease such fees by giving you prior notice via the programme website of the fee for each subsequent membership renewal period but changes will not affect your current membership period. Unless you notify Us otherwise, you will be charged the fee stated in the notice and this will appear on your statement for the charging or debiting source you have provided.
Use of membership.
Your membership is non-transferable. You agree that only you and your immediate family may use the membership. “Immediate Family” shall be limited to your spouse or partner and your children, provided that they are living with you at home on the date on which the relevant membership benefit is ordered. You will at all times keep your membership card and membership number safe. You agree promptly to notify Us if you become aware of any unauthorised use of your membership card or membership number or if your membership card is lost or stolen. For reasons of security, We reserve the right upon being advised of loss or unauthorised use to suspend or cancel that membership number and to issue a new membership number.
Our liability.
THIS CLAUSE 10 DOES NOT AFFECT YOUR STATUTORY RIGHTS. For the purpose of this clause 10, “you” means you and your Immediate Family (as We defined the term in clause 9 above). Whilst We endeavour to provide you with a complete service at all times, it is possible that from time to time this service will be interrupted for reasons outside of Our control or subject to errors. Accordingly, We will not be liable or responsible to you if We are unable to perform any of Our obligations during your membership due to any cause outside of Our control or that of any Seller. Furthermore, as the Membership Benefits are made available to you though third party Sellers, they will include specific terms and conditions of each Seller. Any goods or services ordered by you from any Seller is made by you on their terms and conditions of business. You should refer directly to the relevant Seller for the current terms and conditions applicable to the Membership Benefits to be provided by that Seller. We have no control over the Sellers and the actual provision of the goods and services provided by them to you. Accordingly, We will not be liable to you for any loss, damage or injury (save for personal injury or death caused by Our negligence) arising from the Membership Benefits and the goods and services provided by any Seller. In the event that you suffer any loss or damage relating to the provision of any of the Membership Benefits by any Seller, you must contact the relevant Seller that provided that Membership Benefit to you for any redress or compensation that may arise under the law. You should refer to the specific Membership Benefit for any guarantee or warranty that may be provided by the Seller in respect of the product or service which will be in addition to any legal rights that may be applicable. As Our service merely makes these Membership Benefits available to you, We can make no guarantee or warranty in respect of a Membership Benefit or its suitability for any particular purpose. If We fail to comply with these Terms in respect of the supply of membership services, We are responsible for any loss or damage you suffer that is a foreseeable result of Our breach of these Terms or Our negligence, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of Our breach or if they were contemplated by you and Us at the time We entered into the contract. As We have explained, We are not responsible for any loss or damage under the Membership Benefits that are supplied directly by the relevant Sellers. Our Sellers only supply products and services for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and We have no liability to you for any loss of profit, business related or indirect losses (including without limitation loss of business, business interruption, or loss of business opportunity).
We do not in any way exclude or limit Our liability for:
- death or personal injury caused by Our negligence;
- fraud or fraudulent misrepresentation; or
- any breach of the implied terms imposed by law, including any consumer regulations.
Otherwise, Our total liability will be limited to twice the cost of your current membership fee.
Value added tax or other similar sales tax
The membership fee includes VAT (where applicable) at the applicable current rate chargeable for the time being. However, if the rate of VAT changes between the date of your enrolment and the date We provide your Welcome Confirmation email We will adjust the VAT you pay.
We accept no responsibility for the payment of or contribution to VAT or similar tax which may be imposed on the sale or supply of any goods or services by any Seller which shall be your sole responsibility or that of the Sellers, as the case may be.
Governing law.
Please note that the laws of the jurisdiction of the UK govern these Terms. This means that that country’s law will govern these Terms and any dispute or claim arising out of or in connection with them. You and We both agree that that country’s Courts will have non-exclusive jurisdiction to resolve any disputes relating to your membership and these Terms. However, you may also bring proceedings in your own jurisdiction but only if your laws allow it.
How We use your personal information.
We only use your personal information in accordance Our privacy policy For details, please see that page. Please take the time to read the policy, as it includes important terms which apply to you. If, by the terms of the programme offer you accepted, you are receiving a membership pack in connection with your membership Our privacy policy will also be exhibited with these terms in your membership pack.
Assignment
We reserve the right to assign or transfer the Programme and/or memberships to an affiliated or non-affiliated third party, in Our sole discretion. If that happens, your membership fees and any other charges you authorised will continue to be billed to the charging or debiting source provided by you when you agreed to take part in the membership when you enrolled in the Programme; the charges will thereafter be made by the assignee. The billing descriptor will, as it always has, continue to identity the Programme. You consent to the transfer of your personal information and other data in order to effectuate the orderly continuation of the Programme and your membership without interruption. If the transfer or assignment is to an unaffiliated third party, We, or the assignee, will give you notice of such transfer or assignment, which such notice may be given through the Programme website, Otherwise, We, and the assignee, are under no obligation to provide notice to you, as any such transfer or assignment as between ACAI Marketing Ltd. will have no effect on the ongoing delivery and administration of your Programme membership.
Notices.
Any notice to be given by you to Us under these Terms (including as to a cancellation) may be given by (a) leaving it at the trading or registered office address for RewardsHub.co.uk stated above addressed to “RewardsHub.co.uk” (in which case it is to be taken to have been given on the day on which it is left for Us) or (b) sending it to the address for RewardsHub.co.uk stated above addressed to RewardsHub.co.uk (in which case it is to be taken to have been given on the day on which it was posted to Us) or (c) sending it by email at support@RewardsHub.co.uk (in which case it is to be taken to have been given on the day on which it is sent to Us) or (d) by you telephoning Member Services on 0808 281 4760, provided that you actually speak to one of Our Customer Services representatives (in which case it is to be taken to have been given on the day on which you actually speak to one of Our representatives; leaving a message is not sufficient). Our Member Services details are at the end of these Terms. Any notice to be given by Us to you shall be in writing and shall be sent to you through the postal or email address given by you at the time when you applied for membership or to such other address for you as you subsequently inform Us to be your changed address, and if sent by prepaid first class post shall be deemed served on the third day following the day of posting.
Complaints.
In the unfortunate event that you are not happy with your membership in the Programme then you should write to the Member Services Director of RewardsHub.co.uk at the trading address stated above. We will look into the matter promptly and endeavour to resolve any genuine complaint.
Shipping, Handling and Returns.
Your membership package will be shipped via UK First Class postal delivery. Delivery times vary so please allow at least five working days for delivery. All membership benefits to individual retailers is fulfilled electronically to your email address on record. Please ensure you check your junk and spam folders in the event you did not receive an email from us. All returns or refunds of membership fees are processed by our Member Services department at 0808 281 4760.
Specific terms in respect of the sale of Vouchers, Group Deals and Gift Cards
1. Availability and membership
Vouchers, Group Deals and Gift Cards offered through RewardsHub.co.uk are made available as Membership Benefits. You must be a member to purchase these offers.
These membership offers are made available through RewardsHub.co.uk and are not necessarily available directly from the featured retailers, either in store or online.
As explained in clause 4 of these Terms, Membership Benefits are subject to change. There may therefore be periods when Vouchers, Group Deals or Gift Cards are unavailable for some or all of the retailers listed on Our website.
2. Sellers and issuers
We market these offers and, where applicable, act as an agent for the relevant retailer or other supplier identified in the offer (the “Seller”). The relevant Seller is the issuer of the Voucher or Gift Card and is responsible for supplying the products or services available on redemption.
Each Voucher, Group Deal and Gift Card is subject to the applicable Seller’s terms, restrictions and limitations, including any redemption requirements and expiry dates. These will be identified in the offer, on the Voucher or Gift Card, or in the Seller’s terms made available before purchase. Please review them before placing your order.
3. Payment arrangements
Any and all charges for Vouchers, Group Deals and Gift Cards purchased through RewardsHub.co.uk will be made by Boostworks People Engagement Limited through its merchant account. These charges will not be made through Acai Marketing Ltd’s merchant account.
Only monthly membership subscription fees will be billed by Acai Marketing Ltd through its merchant account.
Payments for Vouchers, Group Deals and Gift Cards are separate from your monthly membership subscription payments. Purchasing a Voucher, Group Deal or Gift Card does not replace or pay your monthly membership subscription fee.
Any references in these Terms to charging your card or collecting payment for Vouchers, Group Deals or Gift Cards must be read in accordance with these payment arrangements. The use of Boostworks People Engagement Limited’s merchant account does not, by itself, change the identity of the relevant Seller or issuer or affect your statutory rights.
Payment may be made by Mastercard or Visa, subject to the payment methods available when you place your order. The total amount payable, including any applicable taxes, delivery charges or other compulsory charges, will be disclosed before you commit to the purchase.
Orders may be placed through the website or, where available, by telephone or written request. Payments will be submitted for processing following your authorisation of the relevant order.
4. Personal use and delivery
Vouchers and Gift Cards are sold for personal use only and must not be resold or traded, except where permitted by applicable law or expressly authorised by the issuer.
Physical Vouchers and Gift Cards will be sent to the address you provide when ordering. This must also be the billing address of the debit or credit card used to pay, unless otherwise agreed before the order is accepted.
Unless a different timeframe is stated before purchase, physical orders take a minimum of five working days to dispatch. Working days exclude Saturdays, Sundays and public holidays. Availability and any applicable delivery arrangements will be confirmed when you order. If We cannot fulfil your order, We will notify you and arrange a refund of any payment taken for the unavailable item.
For electronic Vouchers and Gift Cards, the delivery or access arrangements will be stated when you order.
You are responsible for providing accurate contact and delivery details. Responsibility for delivery, loss or non-receipt will be determined in accordance with applicable law. Nothing in these Terms excludes any responsibility We may have for an item before it has been delivered to you.
Once received, please keep your Vouchers, Gift Cards and reference numbers secure. Lost, stolen or disclosed Vouchers, Gift Cards or reference numbers may not be replaceable, subject to your statutory rights and the issuer’s applicable terms.
5. Cancellations, refunds and exchanges
Any membership money-back guarantee does not extend to purchases of Vouchers, Group Deals or Gift Cards unless the guarantee expressly states otherwise. This does not affect your statutory rights.
We do not have a general sale-or-return arrangement with Sellers. Except as set out below, in the applicable offer terms or as required by law, purchases cannot be cancelled, refunded or exchanged simply because you change your mind.
Where a statutory cancellation right applies under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the cancellation period is generally 14 calendar days. The starting point depends on the type of contract: for goods, it is generally the day after you receive them; for services or digital content, it is generally the day after the contract is entered into. Exceptions may apply, including to certain leisure services booked for a specific date and to digital content supplied after the required express consent and acknowledgement.
Any applicable cancellation rights, exceptions and requirements will be explained before purchase. We will not treat electronic delivery alone as automatically removing a statutory cancellation right.
To exercise an applicable cancellation right, please contact Us using the Member Services telephone number, email address or postal address provided at the end of these Terms. You must clearly tell Us that you wish to cancel and identify the relevant order. You may wish to retain a copy of your cancellation notice. A notice sent before the cancellation period expires will be treated as given in time.
Where physical items must be returned following cancellation, you must return them within 14 days after notifying Us. You will bear the direct return costs only where this was disclosed before purchase and the law permits it. We may request reasonable information to establish whether a Voucher or Gift Card has been used.
Any refund required by law will include the amounts required by law, including the cost of standard delivery where applicable. Refunds will be made without undue delay and within the applicable statutory deadline. Where permitted for returned goods, a refund may be withheld until the goods are received back or you provide evidence that you have returned them, whichever occurs first.
Refunds will be made using the original payment method unless you expressly agree otherwise, without a refund fee. We will arrange for any refund due for a Voucher, Group Deal or Gift Card purchase to be made in accordance with the payment arrangements in paragraph 3.
6. Purchasing and using Group Deals
By placing an order for a Group Deal, you offer to purchase the selected deal from the relevant Seller on the terms, restrictions and conditions disclosed for that deal.
You will receive confirmation of your order. Boostworks People Engagement Limited will charge your selected payment method for the amount of the deal through its merchant account. We will notify you by email when the Voucher is ready to use.
A Group Deal may combine:
- A paid portion, equal to the amount charged to your payment method; and
- A promotional portion, representing any additional value provided at no extra charge and available until the promotional expiry date stated on the Voucher.
Together, these portions form the Voucher. Where partial redemption is permitted, the amount redeemed will be allocated first against the paid portion until that balance reaches zero, and then against the remaining promotional portion.
Any expiry dates and restrictions affecting either portion will be stated in the offer or applicable Voucher terms.
Unless otherwise stated in the offer or required by law:
- Vouchers cannot be exchanged for cash.
- No cash change will be given for partial redemption of either the paid or promotional portion.
- Vouchers cannot be combined with other coupons, discounts or promotions.
- Vouchers cannot be used for tips, existing balances, shipping or handling charges unless expressly permitted.
- Duplicate use, unauthorised resale or trading of a Voucher is prohibited.
Any taxes or compulsory charges payable when redeeming a deal will be disclosed before purchase or, where they cannot reasonably be calculated in advance, the method of calculating them will be explained.
Whether you print or redeem a Voucher is your choice, subject to its applicable terms and expiry dates.
7. Additional Group Deal refund promise
In addition to any statutory rights, We will arrange a refund of the purchase price of a Group Deal if you notify Us within five calendar days after purchase that you wish to cancel, provided that the Voucher has not been redeemed.
After this period, refunds will remain available where required by law or under the applicable offer terms. We will also arrange a refund if you are unable to redeem a valid, unredeemed Voucher before its expiry because the relevant Seller has ceased trading.
This additional refund promise does not shorten or replace any statutory cancellation period or other legal remedy.
8. Responsibility and statutory rights
The relevant Seller is responsible for honouring its Vouchers and Gift Cards and supplying the products or services described in its offer, subject to applicable law.
Please contact Member Services if you experience a problem with an order or redemption. We can provide the relevant Seller’s details and assist with directing your enquiry.
Nothing in this section excludes or limits any responsibility We have for Our own acts or omissions, any liability for death or personal injury caused by Our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
Nothing in these Terms affects your statutory rights, including any applicable rights relating to cancellation, refunds, faulty or misdescribed products or services, or non-delivery.
General
A COPY OF THESE TERMS IS AVAILABLE ON REQUEST IN LARGER TEXT. THESE TERMS OF MEMBERSHIP MAY BE REVISED FROM TIME TO TIME SO YOU SHOULD PERIODICALLY RETURN AND REVIEW THESE TERMS AT OUR WEBSITE WHERE THEY APPEAR FOR ANY CHANGES. PLEASE READ THESE TERMS OF MEMBERSHIP TO THE REWARDSHUB.CO.UK PROGRAMME CAREFULLY. IF YOU HAVE ANY QUESTIONS, PLEASE CALL OUR CUSTOMER SERVICES REPRESENTATIVE WHO WILL BE PLEASED TO ASSIST YOU ON THE NUMBER STATED IN THE WELCOME EMAIL. WHEN CALLING, PLEASE HAVE YOUR MEMBERSHIP NUMBER AVAILABLE. MEMBER SERVICES TELEPHONE NUMBER: 0808 281 4760. Our Customer Service hours are 8AM – 8PM Monday to Friday and 9AM to 5PM on Saturday (closed on Public Holidays). You may also send an email or write to Us with your full contact information (full name, address, and phone number), so that We may further assist you.
ACAI MARKETING LTD, is registered under the number NI611359 in the United Kingdom having its offices 1 Balloo Court, Bangor, Co Down, Northern Ireland, BT19 7AT, UK.